Hastings Direct Assist
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Get in touch

Get in touch

We have various options below for you to choose from to get in touch.

How can we help?

Please choose from the options below

Contacting your repairer

You can contact your repairer via your hub, login and use the details provided

Query about your booking or repair?

Get in touch with our customer support team to discuss your repair

Introducing
Evie

Evie is available 24/7 to support the most common queries and help needed

Urgent Status Update: Parts shortage impacting vehicle repairs read more

Where's my repair reference?

When will my repair be ready?

How do I
book my repair?

Frequently
asked questions
Vizion Green Earth Initiative

Vizion Green Earth Initiative

Small change, big impact. Climate change is harming our planet, but if we all make a small change, we can make a big impact.

I'd like to find out more
Your Guarantee

Your Guarantee

All accident damage repairs are covered by a Lifetime Guarantee.

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Have a question?

Have a question?

Did you know that the fastest way to solve most issues is online. Read our FAQ.

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Need Help?

Need Help?

Comprehensive help on getting the most from your repair journey and hub.

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Hastings Insurance Services Limited, trading as Hastings Direct, is authorised and regulated by the Financial Conduct Authority (register number 311492). Registered Office: Conquest House, Collington Avenue, Bexhill-on-Sea, East Sussex, TN39 3LW. Registered in England and Wales no. 3116518. All policies are subject to English Law.

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